Política de envío

1.Shipping Timeline: Orders will be shipped within 1-3 working days after payment is completed. Customizedproducts require an additional 7-15 days for production.

2.Logistics Channels & Fees: We support DHL/UPS/FedEx international express services. Shipping fees areautomatically calculated based on destination and weight, Full logistics tracking is provided for all orders

3.Delivery Scope & Timeline:Europe and the United States: Typically 3-5 working days (excluding customs clearance time).Southeast Asia: Typically 5-7 working days (excluding customs clearance time).

4.Duties & Customs Responsibilities: The buyer is responsible for paying import duties in the destinationcountry, Ensure accurate shipping information to facilitate customs clearance.

5. Shipping Exception Handling: lf the shipping status has not been updated for over 15 days, please contact usfor assistance with investigation.

 

Missing and Lost Packages Policy

At Montwell, we understand the importance of shipping reliability and the concerns that can arise when packages go missing or are lost during transit. However, please be advised that Montwell's policy does not encompass responsibility for missing or lost packages. Our policy is as follows:

  1. No Liability Assumed: Montwell does not assume liability for any packages that are reported missing or lost during the shipping process. This includes packages that are in transit, marked as delivered, or encounter delays.

  2. Customer Responsibility: It is the responsibility of the customer to ensure the accuracy of shipping addresses, provide secure delivery locations, and track their packages using provided tracking information.

  3. Contacting Carriers: In the event of a missing or lost package, customers should directly contact the relevant shipping carrier to report the issue and initiate an investigation. Carriers have systems in place to handle such cases and provide updates on the status of shipments.

  4. Support for Information: While Montwell does not handle missing or lost package inquiries, we can assist customers by providing relevant shipping and tracking information if available.

  5. Delivery Confirmation: If a package is marked as delivered but not received, customers should first check with neighbors and household members. In cases of suspicion, contacting local law enforcement may be appropriate.

  6. Feedback and Improvement: Montwell values customer feedback. If multiple customers encounter difficulties with shipping carriers or consistently experience missing packages, we may evaluate carrier partnerships to improve the overall customer experience.

  7. Transparency and Communication: We strive to communicate openly with our customers regarding our policy on missing and lost packages. While we cannot directly resolve such issues, we are committed to maintaining transparency in our policies and providing guidance where possible.

Montwell is dedicated to delivering quality products and services to our customers. We appreciate your understanding that our policy regarding missing and lost packages aligns with industry standards, and we encourage customers to work directly with shipping carriers to address any related concerns.