Refund policy

Shipping:

We are committed to getting your order to you as quickly as possible. Our standard shipping time is within 3 business days from the date of order placement. Please note that this timeframe may vary during peak seasons and holidays.

Return Policy:

1. All Sales Are Final

At Montwell, all sales are considered final. We do not accept returns or offer refunds for items purchased, except in the case of a wrong shipment.

2. Wrong Shipment

If you receive the wrong item(s) in your order, we apologize for any inconvenience. Please follow the steps below to address this issue:

3. Reporting a Wrong Shipment

If you believe you've received the wrong item(s) in your order, please do the following:

• Contact our customer service at customerservice@montwellgroup.com within 48 hours of receiving your order.
• Provide your order number and a description of the incorrect item(s) received.

4. Resolution Process

Upon confirming the wrong shipment, we will take the following steps:

• We will provide you with a return authorization and instructions on how to return the incorrect item(s).
• Once we receive the incorrect item(s) and verify their condition, we will promptly send you the correct item(s).

5. Returning Incorrect Items

When returning the incorrect item(s), please ensure:

• Secure packaging to prevent damage during transit.
• Use a trackable shipping method.
• Include the return authorization provided by our customer service.

6. Timely Reporting

Please report any wrong shipments within 48 hours of receiving your order. We may not be able to process requests made after this period.